SMS Terms

Last Updated: November 23, 2023

Please read these SMS Terms & Conditions (the "SMS Terms") carefully. By enrolling or otherwise agreeing to receive text messages from or on behalf of or by otherwise providing your phone number to , you agree to these SMS Terms, as well as 's Terms of Use and Privacy Policy, which are incorporated herein by reference and can be viewed at the links provided here, or at flighttickets.agency. For purposes of these SMS Terms, "Flight Tickets Agency," the "Company," "we," or "us" shall mean Flight Tickets Agency and any of its subsidiaries, divisions, or affiliates.

PLEASE NOTE: THESE SMS TERMS CONTAIN AN ARBITRATION CLAUSE WITH A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS. THE ARBITRATION PROVISION AFFECTS HOW DISPUTES WITH Flight Tickets Agency ARE RESOLVED. YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE READ THESE SMS TERMS CAREFULLY.

Opting into Text Messages

By opting into any Flight Tickets Agency text program, you expressly consent to receive recurring marketing text messages that may be sent using an automatic telephone dialing system, by or on behalf of Flight Tickets Agency, at the cell phone number you provide us. By voluntarily providing your cell phone number to Flight Tickets Agency, you consent to receive transactional, operational, or informational text messages at that phone number, including but not limited to order confirmations and flight information. Please note we may not be able to deliver messages to all mobile carriers. Consent to receive texts is not a condition of purchasing any goods or services, and you understand and agree that all text messages may be sent using automated technology.

How to Opt Out and Get Help

To stop receiving text messages from Flight Tickets Agency, you agree to reply STOP to the number sending the message. After replying STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while Flight Tickets Agency processes your request(s). If you opt out of one Flight Tickets Agency text messaging program, you will remain opted into other Flight Tickets Agency text messaging programs (if applicable) unless you opt out of those programs separately. If you need further assistance, text HELP to the number sending the message, or contact Flight Tickets Agency customer service at help@flighttickets.agency. Below is more information on the types of text messages you may receive, and how to opt out of text messages from Flight Tickets Agency. In all cases, consent to receive texts is not a condition of purchasing any goods or services, and message and data rates may apply:

Mobile Marketing Alerts, SMS Informational Campaigns, and One-Time Offer Campaigns

By enrolling in promotional text programs such as Flight Tickets Agency Mobile Marketing alerts, SMS Informational Campaigns, or One-Time Offer Campaigns, you will receive recurring marketing and informational texts from or on behalf of Flight Tickets Agency at the mobile number you provide when opting in. To be removed from these lists, reply STOP to the number that is texting you.

Cost

Message and data rates may apply for any messages sent to you from or on behalf of Flight Tickets Agency, and messages you send to us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Eligibility and Change in Phone Number

By opting into Flight Tickets Agency text messaging program(s) or by otherwise providing your cell phone number to Flight Tickets Agency, you warrant that you are 18 years of age or older. You further warrant that you are the current subscriber or authorized user of the phone number you have provided. You agree that you will not initiate messages to the mobile phone of any other person or entity without authorization. If you change, forfeit, or deactivate the phone number you have provided to , you agree to notify immediately. Failure to do so constitutes a material breach of these SMS Terms and 's Terms of Use. Mobile carriers are not liable for delayed or undelivered messages.

Mandatory Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY - IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY PRE-DISPUTE RESOLUTION, BINDING ARBITRATION AND A CLASS ACTION WAIVER.

IRRESPECTIVE OF ANY LAW TO THE CONTRARY, YOU MUST PROVIDE NOTICE TO , PURSUANT TO THE PROCEDURES SET FORTH IN THIS SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.

Pre-Dispute Resolution Process

Should you and have a Dispute (as defined below), is committed to engaging with you to resolve it. Therefore, for any Dispute that arises between you and , the parties agree that they will first make a good faith effort to resolve it informally. This informal dispute resolution process is a condition precedent to commencing any formal proceeding in arbitration or small claims court. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this process.

For your Disputes with , you must first send your name, address, telephone number, email address, and sufficient information for to identify any transaction at issue; a detailed description of your Dispute; and the nature and basis of your claims and the relief sought, along with the calculation you used (the "Notice") to the following email address: help@flighttickets.agency. You and agree to negotiate in good faith about the Dispute, including through an informal and individualized telephone or video settlement conference if requested by . If either party to the Dispute is represented by counsel, that party's counsel may participate, but the party also must personally appear at and participate in the settlement conference. This process should lead to resolution of the Dispute, but if the matter is not resolved within sixty (60) days after 's receipt of the complete written description detailed above, you and agree to the further dispute resolution provisions below. This time period will start to run upon receipt of the information referenced above. If the sufficiency of the Notice or compliance with this pre-dispute resolution process is at issue, either party may elect to have this issue decided by a court, and any formal dispute resolution proceeding shall be stayed pending resolution of the issue.

Questions

If you have questions about these SMS Terms or 's text messages, please contact customer service and TEXT us at 1-800-500-8282 or email help@flighttickets.agency.